Returns & Refund Policies
Overview
At Plyline Enterprises, we stand behind the quality of our products and strive for complete customer satisfaction. If you are not satisfied with your purchase or have received a defective product, this policy outlines the terms under which returns, replacements, and refunds are processed.
Return Eligibility
Returns are accepted under the following conditions:
- Items must be returned within [X] days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging with all accessories intact.
- Returns are only accepted for defective, damaged, or incorrectly shipped items.
- Customized or made-to-order products cannot be returned unless they are defective.
Return Process
- Request Authorization: Contact our Customer Support team at [your email] with your order number and issue details.
- Approval & Instructions: If eligible, we will provide a Return Merchandise Authorization (RMA) Number and return shipping details.
- Return Shipping: Securely pack the item and ship it using a trackable shipping method.
- Inspection & Processing: Upon receipt, the product will be inspected, and a refund or replacement will be processed within [X] business days.
Refund Policy
- Approved refunds are issued via the original payment method or as store credit.
- Refunds may take [X] business days to reflect in your account.
- Original shipping fees are non-refundable unless the return is due to our error.
- A [X]% restocking fee may apply to non-defective returns.
Exchanges & Replacements
If you receive a defective or incorrect item, we will replace it at no additional cost. Please notify us within [X] days of receiving your order.
Non-Returnable Items
- Opened or used dental instruments (for hygiene reasons).
- Custom or engraved products.
- Clearance or promotional sale items.