Shipping Policy

Order Processing

  • Orders are processed within [X] business days after payment confirmation.
  • Custom or bulk orders may require additional processing time.
  • Orders are not processed or shipped on weekends and public holidays.

Shipping Methods & Delivery Times

We ship globally using trusted carriers such as DHL, FedEx, UPS, and TNT. Estimated delivery times:

  • Domestic Shipping: [X] business days
  • International Shipping: [X] business days (subject to customs clearance)

Shipping Rates & Fees

  1. Shipping costs are calculated at checkout based on weight, destination, and shipping method.
  2. We offer free shipping for orders above [X] units/value (if applicable).
  3. Customers are responsible for any import duties, taxes, or customs fees.

Refund Policy

  • Approved refunds are issued via the original payment method or as store credit.
  • Refunds may take [X] business days to reflect in your account.
  • Original shipping fees are non-refundable unless the return is due to our error.
  • A [X]% restocking fee may apply to non-defective returns.

Order Tracking

  • A tracking number will be provided once the order is dispatched.
  • Customers can track their shipment via the carrier’s website or in the Order Tracking section on our website.

Shipping Issues

    • Delayed Shipments: If your order is delayed beyond the estimated time, contact us for assistance.
    • Lost Packages: If a package is lost, we will work with the carrier to investigate and provide a resolution.
    • Damaged Deliveries: If you receive a damaged item, notify us within [X] days with photos of the damaged product and packaging.

    For shipping-related inquiries, reach out to us at info@plylineenterprises.com.

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